Return Policy

Organizing Returns for Registered Customers 

To initiate a return: 

  • Log in to your JD Sports account. 

  • Go to My Account → Returns 

  • Submit your request within 14 days of receiving your order. 

  • You’ll receive a confirmation notification and can track your return under 'Track Your Order'. 

  

Returning Your Purchase 

  • Submit a return request within 14 days of receiving your order. 

  • Prepaid orders will be refunded to the original method within 7 working days 

  • VAT on returned items will also be refunded. 

  • If an item becomes unavailable, you’ll be notified by email and refunded to your original payment method. 

 
Returns Exclusions 

For hygiene reasons, the following items cannot be returned: 

  • Wearable technology 

  • Swimwear 

  • Goggles 

  • Socks 

  • Gloves 

  • Other similar personal items  

  • Products in sealed packaging 

 
Additional Information: 

  • Returned items must be received within 14 days of delivery. Returns beyond this period will not be processed and will be shipped back at your expense. 

  • If your order contains multiple items, you can only initiate a return after all items have been delivered. 

  • KSA customers: Prepaid orders will be refunded to the original method within 7 working days 

  • Items can only be returned once. 

  • Items not included in the approved return list will be sent back, with shipping charges applied. 

  • All items must be returned together in one package. 

  • Items must be returned in their original packaging, with all tags, belts, and accessories included. 

  • If products are used, damaged, or not in resale condition, JD Sports may reject the return. 

  • Returns must be handled through JD Sports’ partnered couriers only. 

  • If you receive a faulty or damaged item, log in to your account and submit a return request within 48 hours of delivery. 

  • Returns and refunds for online purchases must follow the above processes. 

 

 
JD Sports Rights 

  • JD Sports reserves the right to refuse returns on any items deemed unfit for resale.

  • Returns requested after the allowed timeframe will not be accepted and will be sent back to the customer, with shipping costs charged accordingly.